Google Gemini Service Outages: Affected Users and Technical Issues on September 29, 2025
Google Gemini users faced significant outages on September 29, 2025, affecting core functionalities and prompting a swift response from Google.
- • Outage began around 10:30 AM PT
- • Nearly 3,000 outage reports at peak
- • Issues primarily with prompt execution and video creation
- • Google attributed issues to changes in the Gemini API
Key details
On September 29, 2025, Google Gemini experienced significant service outages that affected numerous users. Reports of issues began surfacing around 10:30 AM Pacific Time, with the peak of outage reports nearly reaching 3,000 by 11:20 AM, according to Down Detector. Users encountered difficulties primarily with prompt execution in the Google Gemini app, especially on mobile platforms (Android and iOS) and the web interface at gemini.google.com.
A specific error message, "Something went wrong (5)," was triggered when users attempted to utilize commands such as 'what's the weather.' Android's phone assistant commands were also notably impacted. Despite these challenges, other functionalities, such as knowledge and creative queries, continued to operate normally. The outages were particularly pronounced among users of Gemini's Pro tier, who faced issues creating videos and executing various commands, as reported in multiple user complaints.
Google officially acknowledged the outages, confirming they stemmed from problems with the Gemini API. The company indicated that the root cause was linked to a recent change in the system—a change that has since been rolled back to restore service functionality. By 11:42 PDT, Google noted that issues with the Workspace Gemini had been mitigated and some users began to regain access. However, continuous monitoring and investigation into the outages remain ongoing as the company works to ensure stable service for its users.