Anthropic Faces Backlash After Sudden Usage Limits on Claude Code
Anthropic's Claude Code users are frustrated over unexpected usage limits that were implemented without prior notice.
Key Points
- • Users on $200 Max plan face sudden usage limits since July 17.
- • Complaint about lack of communication regarding changes.
- • Many users report confusion and frustration over API usage tracking.
- • Anthropic acknowledges issues but provides no details on changes.
Anthropic has recently imposed unexpected restrictions on its Claude Code service, sparking frustration among users. The changes, which began impacting users on July 17, have primarily affected those on the $200 Max plan, who often exceed $1,000 in daily API calls. Reports indicate that users are receiving messages stating, 'Claude usage limit reached' without prior warning or explanation from the company.
Since the announcement of the new limits, users have taken to the service's GitHub page, expressing their irritation and confusion about the lack of communication regarding these changes. One user remarked, "Your tracking of usage limits has changed and is no longer accurate," highlighting the sense of being blindsided by both the sudden limits and how usage is being monitored. Many users have found their ability to progress on projects halted as a result of the imposed limitations, with one stating, "It just stopped the ability to make progress."
An Anthropic representative did acknowledge the issues but offered little clarity, saying, "We’re aware that some Claude Code users are experiencing slower response times," adding that the company is working to resolve the ongoing problems. The abrupt limits coincide with broader issues within Anthropic’s service network, where users have also reported overload errors, despite the company's status page indicating full uptime for the week.
The lack of transparency surrounding the new usage limits has raised significant concerns among users, particularly regarding the tiered pricing structure that doesn't guarantee specific access levels. The Max plan, attractive to heavy users, has gained scrutiny for allowing extensive API calls without any clear assurances that access will be maintained.
Users have called for clearer communication from Anthropic, with sentiments like "Just be transparent. The lack of communication just causes people to lose confidence in them" reflecting the growing frustration that could lead to a shift in user loyalty if not addressed. The current environment suggests a challenging period for Anthropic as it navigates user discontent.